Returns & Exchanges
At Our Furniture Warehouse, we want you to love your new home setup; if you are not completely satisfied, we offer a straightforward return process within 14 days of delivery. Please ensure items are in their original condition and packaging to qualify for a full refund or exchange.
Initiate Your Request
Contact our customer service team via email or our online portal with your order number and photos of the item to begin the return authorization.
Prepare for Collection
Carefully disassemble the furniture if necessary and place it back in its original protective packaging to prevent damage during transit.
Schedule Pickup
Once your request is approved, our logistics team will coordinate a convenient time to collect the furniture directly from your home.
Inspection and Refund
After our warehouse team inspects the returned goods for quality assurance, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing