Frequently Asked Questions
Everything you need to know about furnishing your home with us.
What is the typical delivery timeframe for my furniture?
In-stock items are typically dispatched within 3-5 business days. Custom orders or items currently out of stock may take between 4 to 8 weeks depending on the manufacturer and shipping location.
Do you offer professional assembly services?
Yes, we offer white-glove delivery and assembly services for an additional fee. Our team will deliver the furniture to your room of choice, assemble it, and remove all packaging materials.
What is your return policy for furniture items?
We offer a 30-day return policy on most items in original condition. Please note that custom-made pieces and mattresses are final sale, and a restocking fee may apply to large furniture returns.
Does my furniture come with a warranty?
All furniture purchased from Our Furniture Warehouse includes a 1-year manufacturer warranty covering structural defects. Extended protection plans for accidental stains or damage are available at checkout.
Can I track my furniture delivery in real-time?
Once your order has been dispatched, you will receive a tracking link via email. For large furniture deliveries, our carrier will contact you 24-48 hours in advance to schedule a specific delivery window.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through partners like Affirm and Afterpay to help you budget for your home transformation.